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View our Special Offers page to see our latest offers.

Experience Atlantis by booking your stay now!

GDS Codes

Amadeus: AODXBAPJ
Sabre: AO103019
Worldspan: AODXBPJ
Galileo: AO94910

For further enquiries please contact:
reservations@atlantisthepalm.com

Guest Services in Atlantis


Guest Services will endeavour to do everything we can to ensure your visit to Atlantis The Palm, Dubai is full of happy memories.


Dubai International Airport Transfers


Transfers to and from Dubai International Airport can be booked online. Please ensure you request them, along with providing the details of your flight arrival time during the booking process.

Atlantis transfer desks are located just past customs in Terminals 1 and 3. For your convenience terminal maps are available to download below.

Dubai Internation Airport Terminal 1

Dubai Internation Airport Terminal 3


Nanny and Babysitting Service


Atlantis offers fully trained nannies for babysitting services for your child or children. Our nannies come from around the world and bring lots of experience and joy to their jobs.

Atlantis Nanny Service provides in-room and out of room babysitting to suit your needs.


Atlantis Bath Rituals


Experience our unique bathing rituals specially formulated to relax, revitalize and soothe your body. Choose from:

  • Glamour Bathing Ritual - Awaken the mind and clear the senses with the enhancing oils of Pink Grapefruit and Pine, revived and ready to conquer the day.
  • Middle East Bathing Ritual - Submerge into a warm and enticing bath laced with Exotic Essential Oils of Ylang Ylang, with fragrance of Myrrh and Bay.
  • Amazon Bathing Ritual - Spice yourself up with the easing and stimulating effect of Ginger and Black Pepper to feel relief and calmed.
  • Sunset Bathing Ritual - Unwind and soothe the body after a long day, immerse yourself in essential oils of Lavender and Peppermint to calm, cool and soothe the skin and mind.
  • Kids Bubble Time Bath - Have fun in a rosey bubble bath with the soft scent of Rose.

AED 399 Adult bath
AED 249 Kids Bubble bath
To order please call Guest Services on +971 4 426 0000. Bath service is available from 10am to 10pm daily. Please allow 6 hours for preparation and delivery.


Special Moments


Atlantis creates a perfect back drop to make those personal moments truly special. Whether it is finding a unique location to propose or a place to celebrate, we have designed packages which simply cannot be offered anywhere else and are guaranteed to provide lifetime memories. We will endeavour to do everything we can to ensure your experience is truly memorable. Atlantis can help organise:

  • Proposals - Surprise your loved one in Atlantis. A proposal of marriage is a once in a lifetime experience. We guarantee that the moment she says ‘yes’, it will be truly memorable.
  • Honeymoons - Where better to start your life together than a honeymoon in amazing Atlantis. To make it truly special, choose from one of our Honeymoon packages – especially designed for romance.
  • Anniversaries - Celebrate your anniversary in style in Atlantis. Let us create the perfect romantic scene – we’ll leave the rest to you.
  • Birthdays - Celebrate yours or a loved one’s birthday in style with one of our tailor made birthday packages.

Please view our Special Moments brochure (PDF, 2MB) for information on experiences available.


Discover Traditional Dubai from the Sea


Discover the spectacular coastline of Dubai and marvel at the City’s skyscrapers on board the Water Taxi featuring service privacy and luxury. Sail from the jetty at Nasimi Beach, Atlantis along the landmarks on the coastline into Dubai Creek and drop off at Deira Gold Souk.

AED 200 per person round trip
Only round trip ticket will be sold. Tickets are available for purchase at our Bell Services. No cancellation once ticket is issued. Group reservations available.

Departure from Hotel Departure from Deira Gold Souk
10:00am 1:00pm
12:00pm 3:00pm
2:00pm 6:00pm
5:00pm 8:00pm
7:00pm 10:00pm

Mall Shuttle Service


Atlantis The Palm, provides complimentary shuttles to several malls across Dubai. These shuttles will be in addition to the existing shuttles provided by the various malls.

(*Denotes shuttle buses provided by Atlantis, The Palm. All other shuttle buses are managed by the respective malls)

Mall of the Emirates

Departure from Atlantis Departure from the Mall
10:10am 11:00am
11:30am 1:30pm*
12:30pm* 2:30pm
2:00pm* 3:30pm*
3:00pm 4:30pm
4:15pm* 5:00pm*
5:00pm 6:30pm*
5:45pm* 7:00pm
7:15pm* 9:00pm

10:00pm*
Mall of the Emirates - Timings
Sunday - Wednesday: 10:00am - 10:00pm
Thursday - Saturday: 10:00am - 12:00pm

Dubai Mall

Departure from Atlantis Departure from the Mall
10:00am* 1:00pm*
12:00pm* 3:00pm*
4:00pm* 5:00pm*
6:00pm* 7:00pm*
8:00pm* 10:00pm*
Dubai Mall - Timings
Sunday - Wednesday: 10:00am - 10:00pm
Thursday - Saturday: 10:00am - 12:00pm

Burjuman Mall

Departure from Atlantis Departure from the Mall
9:40am 1:00pm
1:40pm 4:00pm
4:40pm 8:00pm
Burjuman Mall - Timings
Saturday - Wednesday: 10:00am - 10:00pm
Thursday - Friday: 10:00am - 11:00pm

Dubai Outlet Mall

Departure from Atlantis Departure from the Mall
9:00am 1:50pm
11:20pm 4:30pm
3:15pm 7:45pm
5:45pm 10:00pm
Dubai Outlet Mall - Timings
Saturday - Wednesday: 10:00am - 10:00pm
Thursday - Friday: 10:00am - 12:00pm

Terms and Conditions

  • The timings for the shuttle buses are subject to change without prior notice
  • The shuttle bus service is free of charge and Atlantis, The Palm disclaims all liability and responsiblity for shuttle bus services (including changes in bus schedule)
  • Pick-up from Atlantis, The Palm is at the Main Entrance of the hotel
  • Should seats not be available, taxi service is an option (chargeable)
  • Kindly check with the Information desk at the respective Malls for the pick-up location to return to Atlantis, The Palm
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