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Dolphins
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Emirates Skywards Members Benefits


Emirates Skywards members will receive the following benefits across Atlantis, The Palm:

  • Earn 1 Skywards Mile for every 1 USD spent on any room stay
  • Additional benefits staying in a room (varies by member level, Blue, Silver, Gold, Platinum - please see below)
  • 15% on the total bill across all restaurants
  • 15% discount on all Spa treatments
  • 15% discount at Aquaventure Waterpark
  • 15% discount at Lost Chambers Aquarium
  • 15% discount at Dolphin Bay off Dolphin Encounter (Shallow Water Interaction)

Valid from 1 June 2014 – 31 May 2015

For restaurant bookings,
Please call +971 4 426 2626

For Aquaventure and The Lost Chambers,
Please call +971 4 426 0000

For Dolphin Bay,
Please call +971 4 426 1030

For ShuiQi Spa Treatment,
Please call +971 4 426 1020


Earning Skywards Miles

Emirates Skywards members can earn 1 Skywards Mile for every 1 USD spent on accommodation, dining and other eligible transactions charged to their room bill

Skywards Miles are the reward currency of the Skywards Frequent Flyer Programme. A member must be staying in the hotel to earn Skywards Miles.


Eligible to Earn Miles during an accommodation stay Not Eligible to Earn Miles
Room Rates Publicly available rates via Atlantis Website, or booked through Atlantis Reservations Office directly Reservations made via a Travel Agent or individual wholesale/ tour operator these packages are not considered eligible. Other non–eligible rates are defined as airline crew rates, travel industry employee rates, group bookings, Conference and Incentives events, Government, Special Discounted stays, Discounted Long stays, Banquets, Club Membership fees, Gift Vouchers, and Atlantis employee rates. Barter, and complimentary

Incidental Charges

Food, beverages, telephone calls laundry charges, spa, water park, dolphin interactions and retail spends when charged to room bill

Visit visas, paid out charges, authority fees, service charges, medical fees, conference and banqueting functions


Additional benefits for Emirates Skywards members

Benefits

The images depicted above are of Emirates Skywards membership cards

Room Upgrade

N/A

N/A

N/A

Update to next room category*

Preferred Check-In

N/A

N/A

Royal Majlis Check-In

Royal Majlis Check-In

Late Check-Out

N/A

1:00pm (only to member's room)**

1:00pm (only to member's room)**

1:00pm (only to member's room)**

Internet Access

Complimentary (from room only, excludes Business Centre Internet Services)

Complimentary (from room only, excludes Business Centre Internet Services)

Complimentary (from room only, excludes Business Centre Internet Services)

Complimentary (from room only, excludes Business Centre Internet Services)

Restaurants

15% off the total bill across all restaurants

15% off the total bill across all restaurants

15% off the total bill across all restaurants

15% off the total bill across all restaurants

Spa

15% discount on all spa treatments

15% discount on all spa treatments

15% discount on all spa treatments

15% discount on all spa treatments

Aquaventure Waterpark

15%

15%

15%

15%

The Lost Chambers Aquarium

15%

15%

15%

15%

Dolphin Bay

15% discount off RACK rate off Dolphin Encounter

15% discount off RACK rate off Dolphin Encounter

15% discount off RACK rate off Dolphin Encounter

15% discount off RACK rate off Dolphin Encounter

*Subject to availability at the time of check-in
**Excludes upgrade to Signature Suite room category

Terms and Conditions


Earning Skywards Miles Terms and Conditions

  • A member staying at Atlantis will receive 1 Skywards Mile for each $1US spent on accommodation and 1 Skywards Mile for each $1US spent on all eligible incidentals charged to the hotel bill. Emirates Skywards members who have not paid the eligible rate will not earn Skywards Miles on the room tariff, however, will still earn Miles (1 Skywards Mile per $1US spent) on eligible incidentals charged to the hotel bill.
  • Skywards Miles can be earned by the member on additional rooms booked if (i) the member is staying at Atlantis at the same time; and (ii) all rooms are reserved and registered in the member’s name; and (iii) the member pays for all rooms. Benefits for Emirates Skywards members are applicable to the guest room accommodating the member only.
  • Skywards Miles are earned on the net amount excluding authority fees, applicable service charges, tourism fees and after any discount has been applied to the bill.
  • Members must present a valid Emirates Skywards card at the time of check-in to earn Skywards Miles.
  • Skywards Miles will be credited to the member’s account only after payment in full is made for the qualifying stay.
  • Receipts should be retained as proof of spend until Skywards Miles appear on the member’s statement. Receipts must be presented for a retroactive claim.
  • If the member wishes to claim an adjustment to the number of Skywards Miles awarded or, a retroactive claim, the member must do so within six months of the date of transaction, by sending written details to the Emirates Skywards office, with a copy of the bill, if available, for which the member did not receive the correct number of Skywards Miles.
  • Emirates Skywards members may not earn Miles or points with any other frequent flyer or loyalty scheme for the same stay. Skywards Miles may not be combined with or transferred to any other loyalty scheme.
  • Skywards Miles calculations are made from AED (Arab Emirate Dirham) into USD (United States Dollar) at the prevailing exchange rate.
  • Should an Emirates Skywards member avail of a benefit which is not included in their membership tier privileges, charges shall be applied to the guest bill for settlement.
  • Skywards Skysurfers may not avail of benefits or discounts. Emirates Skywards Family Card Holders may avail of Skywards Blue Tier benefits and discounts.
  • Atlantis reserves the right to change these terms and conditions, along with the available benefits structure at any time, with no advance notice.

Day Visitation Terms and Conditions

  • Offer cannot be combined with any other promotion or discount
  • Offers are subject to availability
  • Emirates Skywards members can avail of discounts throughout Atlantis, The Palm
  • Discounts must be claimed at the time of purchase by presenting a valid Emirates Skywards membership card
  • Retroactive discounts cannot be claimed
  • Discounts are available to the Emirates Skywards members named on the card only, unless otherwise specified.
  • All discounts and benefits cannot be used in conjunction with any other offer

Restaurant Terms and Conditions

  • Discount is applied to the total bill and will be deducted before final payment is made at the restaurant
  • Member must state upon entering the restaurant and/or making a reservation that they are an Emirates Skywards member
  • Discount must be applied to the bill at the time of dining. For those Emirates Skywards members staying at Atlantis, discount should be availed of at the time of purchase. Discounts cannot be applied from a guest’s main hotel bill.
  • This amenity is valid for a maximum of 6 people when the member is present
  • This discount may not be used in conjunction with any other offer or promotion
  • One discount will apply per party and may only be availed of when the bill is settled with one check. Where multiple checks are requested, the discount will only be applied to the card holder’s meal
  • This benefit is valid for all meal periods, except in instances of special occasion dining, brunches, Sandance and promotional events in which case regular Emirates Skywards benefits are not recognized (these dates include, Easter, Christmas Eve, Christmas Day, New Year’s Eve, Iftar, Eid and Valentines Day)
  • Emirates Skywards membership card must be shown at time of bill payment
  • Advance reservation is recommended

Spa Terms and Conditions

  • Discount will apply at time of treatment and cannot be used in conjunction with any other offer
  • Customer must book 24 hours prior the treatment by calling +971 4 426 1020
  • Emirates Skywards membership card must be shown at time of bill payment

Aquaventure Waterpark and The Lost Chambers Aquarium Terms and Conditions

  • Discount is available for tickets purchased at The Aquaventure and The Lost Chambers Ticketing Plaza
  • Member must present their Emirates Skywards membership card upon entry
  • Member must accompany guests to qualify for the discount
  • Benefit is available to a maximum of 6 people including the Emirates Skywards member
  • No reservation required for Aquaventure Waterpark and Lost Chambers Aquarium

Back of House Tours and Ray Feeding Terms and Conditions

  • Members must present their Emirates Skywards card upon entry
  • Members must accompany guests to qualify for the discount
  • Benefit is available to a maximum of 6 people including the Emirates Skywards member

Dolphin Bay Terms and Conditions

  • Discount is only valid on Dolphin Encounter (Shallow Water Interaction)
  • Members must make an advance booking 24 hours prior to visiting Dolphin Bay by calling +971 4 426 1030
  • The discount will be applied to the rack rate as advertised at the time of booking
  • Members must present their Emirates Skywards membership card upon purchase
  • Members must accompany guests to qualify for the discount
  • Benefit is available to a maximum of 6 people including the Emirates Skywards member

Emirates Skywards terms and conditions apply

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