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Did You Know

Prices for Dolphin Bay interactions and Observer Passes include same day access Aquaventure Waterpark and our private beach.

Dolphin experiences include:

  • 30-minute check-in/changing*
  • 15-minute orientation with a Marine Mammal Specialist*
  • 30 minutes in the water*
  • Bottled Water / Soft Drinks
  • Same day access to Aquaventure Waterpark
  • 25% off same day admission to The Lost Chambers Aquarium

*Excludes Photo Fun

Contact Dolphin Bay

For Dolphin Bay Enquiries and Bookings
dolphinbay@atlantisthepalm.com
+971 4 426 1030

Packages and Policies


Dolphin Bay offers a range of dolphin interactions suitable for all ages and swimming abilities. Programmes begin at just AED 325* for Atlantis Hotel Guests and AED 425* for Day Visitors. Before booking your experience, be sure to note age and swimming requirements below.


Dolphin Bay Packages


All Dolphin Bay packages* include:

  • Same day access to Aquaventure Waterpark and private beach
  • 30-minutes check-in/changing**
  • 15-minute orientation with a Marine Mammal Specialist
  • 30 minutes in the water**
  • Wet suits and/or swim vest**
  • Bottled water/soft drinks after your interaction
  • Towels and lockers for use whilst at Dolphin Bay
  • Changing room and showers
  • 25% off same day admission to The Lost Chambers Aquarium

*Rates vary by season
** Excludes Dolphin Photo Fun


Book Early and Save at Dolphin Bay


Save AED 50 when you book any dolphin programme (excluding Photo Fun) in at least 14 days in advance.

Terms and Conditions

  • Save AED 50 per person when you book at least 14 days in advance
  • Discount does not apply to Photo Fun
  • No refunds will be provided for cancellations
  • This offer is not available through the call center or ticketing plaza
  • Current Dolphin Bay rescheduling policy applies and any rescheduled date must occur over 14 days from purchase

Dolphin Bay Policies


Key Rules

The safety of our guests and dolphins is our number one priority. Here are a few key rules to make sure everyone (including our dolphins) have a great time!

  1. All children under 12 years old must be accompanied by an adult at Dolphin Bay. Please see individual age requirements for each programme
  2. Jewelry, hair accessories, sunglasses and hats are not permitted in the water with the dolphins.
  3. We provide all guests with either a wet suit or swim vest for their interaction; you will wear your swim suit underneath. All guests are required to wear either a wet suit or swim vest during their programme. For the safety of our animals, we cannot allow you to wear your personal wet suits.
  4. Cameras are not allowed in the water. However, we do provide a photographer throughout the interaction. Plus we also offer a Beach Pass which allows your friends and family to capture photos from the safety of the beach.
  5. It is very important you arrive at your scheduled time. We are not able to provide a refund or reschedule you if you do not arrive on time.

Please take the time to review our complete set of rules and rescheduling polices below.

Age and Swimming Requirements

For all of our interactions, a parent or appointed guardian must participate in the programs with all children under the age of 12. A ratio of 3 children per 1 adult is accepted.

Atlantis Dolphin Encounter
All ages are welcome. This is a shallow water programme, no swimming required

Atlantis Dolphin Adventure
Participants must be a minimum of 8 years of age. This programme take place in water up to 3m (10 feet deep). Guests must be able to swim and tread water without a life jacket.

Atlantis Royal Swim
Participants must be a minimum of 12 years of age. This programme take place in water up to 3m (10 feet deep). Guests must be able to swim and tread water without a life jacket.

Dolphin Scuba Dive
Guest must be 12 years old and have their Open Water Dive Certification. Dive cards must be presented upon check-in.

Failure to comply with these important safety regulations will result in the participant being removed from the program immediately. No refunds or partial refunds will be extended due to the change or removal from the program.

Keeping our dolphins healthy and safe

Please do not apply any type of tanning oil prior to entering the water. Tanning oils can wash off into the lagoons and can harm the animals. Sunscreens and sun blocks are permitted if applied in moderation. Any excess should be removed prior to your experience. Please keep in mind that you will be wearing a wetsuit which does provide some sun protection.

Dolphin Bay is a smoke free facility.

Jewelry, hair accessories, hats and sunglasses are not permitted in the water.

For the health and safety of our animal collection if you have come in contact with or been exposed to a beached or stranded marine mammal in the past 24 hours you must not participate in our programs.

Under the EHS Marine Mammal Regulations of 2008, Dolphin Bay advises the following:

  • Dolphin Interaction programs present some potential risk of injury
  • Anyone who restrains, pulls or grabs at a dolphin shall be immediately removed from the program without recourse
  • Participants must not touch the eye, blowhole or private regions of a dolphin
  • The participants should only touch the animals under the direction of the dolphin trainer
  • Entry to various non-interactive areas is prohibited to visitors
  • Showering facilities with soap are available for guests before and after interaction sessions
  • No jewelry or loose articles may be worn during any of the programs
  • Food and drinks must not be consumed on the beach area of the lagoon

A person shall not be permitted in any interactive program for any of the following reasons:

  • A person is unable to comprehend, or disregards safety instructions.
  • A person is under the influence of drugs or alcohol or otherwise similarly impaired. The determination as to the fitness of a person to participate in an interaction will be made solely at the discretion of Dolphin Bay management.
  • A person is unaccompanied and unable to participate alone due to a physical or mental impairment.

Children must be able to comprehend and follow instructions. Note: For the Atlantis Dolphin Encounter (Shallow Water Interaction), young children may need to be held by an adult during participation due to their height and abilities. This adult must be a participant in the program

Cameras and Video Equipment

Filming or taking video of any kind is not permitted at Dolphin Bay.

Guests with cameras are not allowed in the water at any time.

Beach Pass Observers must remain on the beach and are not permitted to enter the water at any time or to climb onto the rocks or walk along the walls on the sides of the lagoon.

Group Sizes

Our maximum group (pod) sizes are as following: Atlantis Dolphin Encounter (Shallow Water Interaction) is 10 people, 6 people for the Atlantis Dolphin Adventure (Deep Water Interaction) and 6 people for the Atlantis Royal Swim; we can only guarantee that everyone in a party will be in the same pod if they are in an exclusive pod or private interaction.

Please contact us directly for more information about exclusive pods and private interactions.

Special Needs and Physical Impairments

Dolphin Bay will make every effort to provide the necessary assistance for persons with special needs and/or physical impairment so that they can enjoy the experience, however under the EHS Marine Mammal Regulations of 2008 it is required that a primary attendant be present in the water throughout the interaction.

If you are pregnant and are interested in experiencing a dolphin interaction, please consult your physician. Please inform the Reservation Agents at extension 61030 once you are at Atlantis of any medical conditions that could affect your participation.

Reservations

A major credit card or room charge is required to hold a reservation; personal checks or money orders are not accepted. 100% of the balance is due upon reservation.

Availability

Reservations are subject to availability. If a participant arrives 15 minutes after the scheduled start time, they will be counted as a “no show”. Please know that your scheduled time is for the mandatory check-in and not for the interaction itself.

Arrival

Dolphin Bay is located on the far eastern side of the Aquaventure Waterpark. On the day of your interaction simply check-in at the reception courtyard located at the entrance to Dolphin Bay at the time of your reservation. If you are a day guest visiting us you will first need to check-in at the Aquaventure Ticketing Plaza Dolphin Bay windows. We will need your name or confirmation number for the check-in. If you are booked with a voucher please bring this with you to avoid being charged for the interactions.

Cancellation, Refunds and Rescheduling*

  • Full refund if reservation is cancelled 72 hours or more prior to scheduled event
  • 50% cancellation fee will be applied from 72 hours up to 24 hours outside the scheduled event
  • 100% cancellation fee will be applied if cancelled within 24 hours of scheduled event
  • We offer one complimentary rescheduling if requested 24 hours or more prior to your visit. Further changes to your itinerary will be provided for a fee of AED 90 per person. Failure to give 24 hours advance notice will result in rescheduling request not being granted and no refund issued
  • No shows are charged 100% of their reservation amount
  • Programs are not cancelled due to inclement weather

*Group policies differ.

Dolphin Bay reserves the right to cancel or amend program content for reasons such as: Severe weather, water conditions and animal well-being.

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