Help

Question: Can I get assistance at the airport?
Answer: Atlantis operates a welcome kiosk at Terminal 2 and 3 at Dubai International Airport. The booth is located in the arrival hall should you require any assistance for your stay with us. For any limousine, taxi or transfer services, please contact the Concierge desk for assistance in making the necessary arrangements.

Question: How can I pay for my booking online?
Answer: We accept the following international credit cards: American Express, Diners Club, Mastercard and Visa.

Question: What if I wish to book a few rooms for my large family?
Answer: If you would like to book multiple rooms, please use a different name for each room, otherwise the duplicate name reservation may be cancelled by the resort. A maximum of 9 rooms can be reserved through the website. Requests exceeding 9 rooms will be considered as a group request and should be channelled via the resort's Convention Sales department and group rates will be applicable.

Question: How do I cancel or change my reservation?
Answer: If you wish to make any changes to your confirmed online reservation at Atlantis, please call us directly where our travel specialists are waiting to assist you, please dial +971 4 426 1000

Cancellation charges apply, varying seasonally:

Low and Shoulder period: Cancellation fee applies equivalent to the value of one night accommodation charge in the event of cancellations made after 15:00hrs (Dubai local time), three days prior to the scheduled day of arrival
High Season: Cancellation fee applies equivalent to the value of the entire stay room charge in the event of cancellations made after 15:00hrs (Dubai local time), seven days prior to the scheduled day of arrival
Peak Season: Cancellation fee applies equivalent to the value of the entire stay room charge in the event of cancellation made after 21 days prior to the scheduled day of arrival
Peak Season (excluding New Year): Cancellation fee applies equivalent to the value of the entire stay room charge in the event of cancellations made after 15:00hrs (Dubai local time), twenty one days prior to arrival
No show: 100% of the total reserved period will be charged in all seasons
Early Departure: 100% of the total booked period will be charged. In case of pre-payment, the amount will be non-refundable
A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change.

In the event of a no show, a fee equivalent to the value of the entire stay room charge will be levied.

Question: How many people can be accommodated in Atlantis rooms?
Answer:

Maximum Capacity per room (Deluxe, Atlantis and Imperial Club) in existing bedding is 2 adults, 2 children or 3 adults
Maximum Capacity per room (Deluxe, Atlantis and Imperial Club) with extra bedding is 2 adults, 2 children or 3 adults, 1 Child
Maximum Capacity per room (Executive, Terrace and Regal) in existing bedding is 2 adults
Maximum Capacity per room (Executive, Terrace and Regal) with extra bedding is 2 adults, 1 child or 3 adults

Question: I sometimes enjoy a cigar after a wonderful evening, can I smoke in the resort?
Answer: Smoking inside the hotel is permitted only in designated smoking rooms and in the Sanctuary Nightclub, located at The Avenues, second floor. In order to accommodate the needs of non-smoking guests, non-smoking rooms have been specially prepared by the resort housekeeping staff. A guest who has not selected to have a smoking room, and thus has been accommodated in a non-smoking room, cannot smoke on the terrace/balcony of the non-smoking room, as the scent of the smoke can penetrate into the room.

Smoking at Aquaventure is permitted only at the two designated smoking areas, which are the outside seating areas on the north side (adjacent to the toilet facilities) at both Barracudas and Shark Bites.

Royal Towers, outdoor pool decks, leisure areas and restaurant terraces are intended to accommodate both smoking and non-smoking guests. For the comfort and convenience of all guests, separate smoking and non-smoking areas have been designated. When arriving at any of these locations, please indicate to the resort staff your smoking or non-smoking preference and the staff will show you to the appropriate area. The resort staff will always endeavour to meet your request; however, on occasion, high demand may mean your preferred smoking or non-smoking area is not available.

Question: Dubai has a warm climate; can I roam freely in the resort in my shorts?
Answer: In keeping with the relaxed ambiance of the resort, the restaurant dress code is “resort casual.” Shorts and flip flops should only be worn at the casual restaurants in Aquaventure, Dolphin Bay or poolside.
In respect for local customs, a cover-up over swimwear is requested. Nude or topless bathing is not in accordance with Dubai’s cultural norms and is not permitted at the resort.